Refund & Cancellation Policy

Effective Date: August 27, 2026 Last Updated: August 27, 2026

This policy explains how cancellation, automatic renewal, credits, and refunds work for Cook Compass paid subscriptions.

1. Automatic renewal

Paid subscriptions renew automatically until cancelled. Monthly plans are charged each month; yearly plans are charged the full annual price at the beginning of each annual billing period. Applicable taxes are added at checkout.

To avoid the next renewal charge, cancel before the renewal is processed. Where applicable law requires a renewal reminder, it will be provided in accordance with that law.

2. How to cancel

You can cancel at any time from your account page: Account menu → Credits & Subscription → Cancel subscription.

Cancellation:

• prevents the subscription from renewing;
• does not end your access immediately — you keep all paid features and remaining credits until the end of the current paid billing period;
• does not by itself provide a refund for the current billing period.

If self-service cancellation is unavailable, contact support@cookcompassai.com.

3. Credits

Subscription credits are issued for each billing period, do not carry over into later periods, have no cash value, and are not transferable. When your subscription ends, unused credits expire at the end of the paid period.

4. Refund policy

Refunds are reviewed and processed manually by our support team — they are not automatic.

You are eligible for a full refund if all of the following are true:

1. you request the refund within 7 days of your initial subscription purchase;
2. you have used less than 20% of the credit allowance for the current billing cycle;
3. you have generated no more than 10 AI dish photos during that period; and
4. this is your first subscription purchase — refunds are limited to one occurrence per customer account.

To request a refund, email support@cookcompassai.com from your account email with the reason for your request. We review requests within 3-5 business days.

Requests that do not meet these conditions are not eligible; you can still cancel anytime to prevent future charges. We may review exceptional cases (e.g., verified product malfunctions) individually.

Approved refunds are returned to the original payment method through our payment provider. Where mandatory consumer law gives you more favorable rights, those rights take priority over this policy.

5. Contact

Questions about billing, cancellation, or refunds: support@cookcompassai.com.